Careers @ ClearPoint
We’re different—in a good way.

We’re looking for team members who understand our vision and want to make an impact on performance management. Are you looking to get in at the ground floor of a growing tech company? Do you have the ability to make a difference from the get-go? Do you want to work with an incredibly cool team? If so, let’s talk.

Our People

Are the most important part of our organization. They make our team what it is and drive our success. We’re looking to grow our team with people who help us live out these values.

Our Values

Define who we are and how we're working to build ClearPoint as a great place to work.

We Care About The Customer: We make our customers into heroes at their organizations, and they view us as partners, not vendors.
We Are Passionate: We work hard, play hard, and get stuff done. We treasure our culture and invest in it. We encourage open discussions, but commit to decisions.
We Play To Win: We are accountable for great work as individuals and as a team. We put our best foot forward at all times.
We Are Exceptionally Open: We don’t hide information from our team or customers. We ask quickly and notify early when we see problems.
We Are Welcoming: We are building an open, inclusive, and welcoming organization. Our diverse backgrounds, perspectives, and experiences make us stronger.

Why Work Here

Our team members work hard, and we value them immensely. Here are a few of the ways we say thanks!

Great Location: Headquartered in Rosslyn, VA (just across from Georgetown)., our location has everything you could want nearby—from restaurants, to bars, to food trucks galore.
Compensation & Coverage: With a competitive salary, 401(k) program, and fully paid health, dental, and life insurance, we’ve got you covered.
Team Events: We like to hang out as a team, both in person and remotely. BBQs, zip lining, race car driving, singing karaoke, boat rides… only the most typical company activities of course.
Off-Site Team Trips: Twice a year we get together as an entire team during a three-day trip. Recent trips included New Orleans, Annapolis, Las Vegas, DC and Atlanta.
Snacks: Did we mention we like our food? Our office is stocked with snacks and drinks (coffee and tea is always hot!) to tide you over while you’re hard at work.
Open Vacation Policy: You’re not restricted to a specific number of sick or vacation days. We trust you’ll take what you need.
Flexible Work Days: We know life is busy, so we offer the opportunity to work from home when needed, whether you’re feeling under the weather or need to take your pet to the vet.

Technical Customer Success Account Manager (TAM)

Arlington, VA

Full Time

Customer Success

Mid Level

Are you technically inclined but prefer solving problems and working with people over writing code all day? Do you love breaking down complex ideas into actionable solutions? As a Technical Customer Success Account Manager (TAM), you’ll combine technical problem-solving with customer relationship-building to help organizations maximize the value of our software.

This is not a pure coding role, but it’s perfect for someone who enjoys working with technology, troubleshooting integrations, and helping customers succeed. You’ll work alongside a Customer Success Relationship Manager (CSM) to guide customers through onboarding, design technical solutions tailored to their needs, and ensure long-term success.

You’ll also gain hands-on experience with SQL, WordPress, APIs, Zapier, and Single Sign-On (SSO) while sharpening your skills in project management, consulting, and customer engagement.

What You’ll Do

Be the technical expert: Work closely with Customer Success Relationship Managers to design and implement technical solutions for our customers.
Solve real-world business problems: Translate customer needs into practical solutions using SQL integrations, automation tools (Zapier), and custom scripting.
Guide customers through onboarding: Help new customers set up their accounts, configure integrations, and build dashboards in WordPress.
Deliver training and best practices: Lead webinars, training sessions, and office hours to help customers maximize our platform.
Collaborate cross-functionally: Work with Sales, Product, and Marketing teams to improve our offerings and better serve customers.

Who You Are

Tech-savvy but not looking for a pure coding job – You enjoy working with SQL, automation tools, and integrations, but your real passion is helping customers.
A problem solver – You love breaking down complex challenges and finding creative, practical solutions.
A strong communicator – You can explain technical concepts to both technical and non-technical people.
Curious and adaptable – You enjoy learning new technologies and thrive in a fast-paced environment.

What You Bring

Required:

1+ years in Technical Account Management, Implementation, Customer Success, or SaaS Account Management
Customer-facing experience in a technology company
Proficiency in Microsoft Office Suite
Bachelor’s degree (or equivalent experience: Associate degree + 3 years OR 5 years relevant experience)

Preferred:

Experience with SQL, WordPress, APIs, or automation tools like Zapier
Knowledge of performance management and reporting
Familiarity with Planhat, EverAfter, Intercom, or Snowflake

Hybrid Work Breakdown

In Office (3 Days): Departmental and Team Meetings, Training and Upskilling, Collaborative Work, Customer requests and calls, Individual project work, Customer deliverables
Remote (2 Days): Customer requests and calls, Individual project work, Customer Deliverables

Why Join Us?

Grow your technical expertise while developing in-demand consulting and project management skills.
Work on impactful projects that directly help customers solve business challenges.
Collaborate with a dynamic, supportive team that values continuous learning and professional growth.
Hybrid work flexibility – enjoy in-office collaboration and remote work balance.

Ready to bridge the gap between technology and customer success? Apply today!

* Being authorized to work in the U.S. is a precondition of employment. We can't sponsor employment visas.

#LI-hybrid

Why Work For ClearPoint?

The chance to get in on the “ground floor” of a tech company with startup energy
The ability to make a difference from day one
Fantastic colleagues and customers
A structured mentorship program with budget and resources for career development
A competitive salary, bonus program, and benefits, commensurate with your experience
Fully paid health, dental, and life insurance
401(k) program
Company organized volunteer days
Employee referral bonuses to encourage the addition of great new people to the team
Team events and offsite retreats
Open vacation policy

Interested?

Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly.

Pre-Employment Background Checks

All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice.

EEO Statement

ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

Physical Requirements

This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

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Careers @ ClearPointWe’re different—in a good way.